GENERAL INFORMATION AND BOOKING CONDITIONS
Africa Sunsets 2018/447751/07
SECTION ONE: DEPOSIT & PAYMENTS
Flexible Payment Plan
30% deposit of the total confirmed booking value (excluding airline reservations) is required at confirmation to secure your booking.
100% payment for airline reservations is required at the time of confirmation.
The remaining balance is due 60 days before arrival.
For bookings made within 60 days of arrival, full payment is required at confirmation.
Peak Season & Special Bookings: Some services may require different payment terms, which will be communicated at the time of booking.
Exceptional Refund Policy
Bookings canceled more than 30 days prior to arrival: Full refund minus a small administrative fee.
Bookings canceled between 30 – 16 days prior to arrival: 50% refund.
Bookings canceled within 15 days of arrival: Non-refundable.
Airline reservations are non-refundable due to airline policies.
Note: Flexible cancellation and refund policies apply in case of government-imposed travel restrictions or force majeure events.
SECTION TWO: PAYMENT METHODS
We accept the following secure payment options:
Bank Wire Transfer (USD, EUR, ZAR accounts available)
Credit/Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Link
We do not accept Diners Club at this time.
SECTION THREE: WHAT’S INCLUDED & EXCLUDED
Included in Your Booking:
Luxury Accommodations as per itinerary.
All Meals & Beverages as specified in your itinerary.
Private Transfers & Meet & Greet Services.
Exclusive Safari & Guided Excursions.
National Park & Conservation Fees.
24/7 Concierge & Customer Support.
Not Included:
International and internal airfares unless stated.
Travel visas, airport taxes, and personal expenses.
Gratuities, additional meals, or beverages outside of the itinerary.
Travel insurance (strongly recommended).
SECTION FOUR: TRAVEL INSURANCE
We strongly recommend comprehensive travel insurance, including medical coverage, trip cancellations, lost luggage, and emergency evacuations. One Earth Travel Insurance is our preferred partner—ask us for details.
SECTION FIVE: FLEXIBLE CANCELLATION & UNFORESEEN CIRCUMSTANCES
While we strive to provide the exact itinerary as booked, unexpected changes due to weather, local conditions, or force majeure may occur. In such cases:
Alternative arrangements of equal or higher value will be made.
Full refunds will be provided if no suitable alternative is available.
SECTION SIX: PASSPORTS & VISAS
Passports must be valid for at least six months beyond your return date.
It is the traveler’s responsibility to obtain necessary visas and entry permits.
Failure to comply with visa requirements may result in denied entry.
SECTION SEVEN: LIMITS OF LIABILITY
Africa Sunsets acts as an agent for third-party providers such as hotels, airlines, and transportation services. We are not liable for:
Delays, cancellations, or disruptions caused by third parties.
Acts of nature, strikes, terrorism, or unforeseen government regulations.
Loss of personal belongings.
SECTION EIGHT: PRIVACY POLICY
How We Protect Your Information:
We never sell or share your personal information with third parties.
Your payment details are securely encrypted and processed through trusted financial institutions.
Your booking details are used solely for travel arrangements and to improve customer experiences.
Your Rights:
You may request access to the personal data we hold.
You may opt-out of marketing communications at any time.
We adhere to strict GDPR and data protection laws to ensure your privacy is safeguarded.
SECTION NINE: PRIVACY POLICY
How We Protect Your Information:
We never sell or share your personal information with third parties.
Your payment details are securely encrypted and processed through trusted financial institutions.
Your booking details are used solely for travel arrangements and to improve customer experiences.
Your Rights:
You may request access to the personal data we hold.
You may opt-out of marketing communications at any time.
We adhere to strict GDPR and data protection laws to ensure your privacy is safeguarded.
SECTION TEN: DISPUTE RESOLUTION
In the unlikely event of a dispute, we offer mediation and arbitration services in Cape Town, South Africa, ensuring a fair and transparent resolution process. Arbitration will be conducted in accordance with the rules of the Arbitration Foundation of Southern Africa, and both parties will bear their own costs unless otherwise determined by the arbitrator.
SECTION ELEVEN: CONTACT INFORMATION
For any inquiries, disputes, or assistance, please contact us:
Africa Sunsets
Email: travel@africasunsets.com
Phone: +27 617286742
WHY CHOOSE US?
100% Money-Back Guarantee on cancellations over 60 days before travel.
24/7 Emergency Assistance during your trip.
Exclusive VIP Perks for repeat travelers.
Award-Winning Service & Personalized Itineraries.
Your adventure with Africa Sunsets is designed for peace of mind, luxury, and unforgettable experiences