Amended Booking Policy
African Sunsets Travel is committed to providing our agents and guests flexibility and security in these uncertain times. We have therefore amended our original revised terms & conditions on COVID-19.
As outlined, the below terms will replace the previous release and are applicable as of 18 May 2020. These conditions will remain in place until the WHO declares the pandemic over, or restrictions impacting inbound travel in the countries African Sunsets Travel operates in are lifted. By this time, African Sunsets Travels’ standard terms & conditions will be activated again.
The below terms & conditions apply to all African Sunsets Travel Guided Private Tours in Southern African and East Africa. We will endeavour to use the same terms for tailor-made travel. However, these may differ depending on our partner’s policies.
Confirmed Bookings Travelling 01 May – 31 August Guided Private Safaris:
Anyone travelling between 01 May and 31 August 2020 can postpone to any time or season for future dates up until the end of August 2021.
If guests are travelling after August 2020, we recommend waiting before deciding on moving the departure. We are currently prioritizing travellers with immediate travel plans and guests travelling until the end of August 2020.
We will retain or request if not paid already the 20 % deposit paid for the original booking and will apply standard payment terms to the revised dates. All deposits have to be pre-paid with immediate effect.
If guests are unsure of their future travel arrangements, we will automatically book them for the same dates in 2021. This will be subject to availability. In these instances, provisional bookings will be held for 90 days, allowing guests time to consider when they’d like to travel.
Should guests want to postpone travel booked after the currently proposed “Hibernation” period (travel starting from 01 September 2020), our standard cancellation fee will apply. This may be amended depending on border closures and travel bans being lifted. We recommend that guests wait until 45 days before their confirmed travel date to monitor the global status of travel restrictions.
Once a booking has been postponed to new dates in 2020 or 2021, our standard cancellation and payment terms and conditions will apply to the new travel dates.
The above cancellation terms apply for all African Sunsets Travels’ guided private tours.
Confirmed Bookings Travelling 01 May – 31 August Private Guided Safaris:
For private guided safaris, we will endeavour to apply the same policies. However, this is subject to third party supplier negotiation and will be dealt with on a case by case basis.
Once a Private guided safari has been postponed to new dates for travel later in 2020 or 2021, any further postponement arrangements before 60 days before travel will carry an admin fee of US$ 300 per booking.
New Bookings – Free Cancellation & More Flexibility
To provide guests and partners with more flexibility and security, we have revised our terms & conditions for new bookings on Guided Private Safaris:
Extension of all 2020 rates until 31 December 2021 until further notice.
Any bookings made + 90 days before arrival, are allowed to be provisionally held for 21 days until further notice.
Should we receive a confirmed booking for the spaces hold, we will require you to confirm your reservation within five days with a paid deposit.
Free cancellation for any new bookings received up to 30 days before travel if the cancellation is COVID-19 related (please see details below).
To confirm a booking, a deposit will be requested as per our standard T&Cs, and booking will be 100% refundable for cancellation up to 30 days before arrival.
The final payment will be requested as per our standard T&C’s.
Cancellation Policy for New Bookings on Guided Private Safaris:
21 days to 29 days before departure: 30 % of the total rate
14 days to 20 days before departure: 50 % of the overall rate
Eight days to 13 days before departure: 80 % of the overall rate
Less than eight days before departure: 95 % of the total rate
Refund Policy for New Bookings if Cancellation Occurs due to Covid-19 Related Reasons
Between confirmation and 30 days before arrival: 100 % refund of monies received or credit to the value of payment received for postponed / future travel.
From 30 days before arrival: Cancellation fee will be charged as per above; the outstanding amount will either be refunded or held as a credit for future travel.
These revised cancellation terms only apply to COVID-19 related reasons for cancellation, these include:
The World Health Organization has not revised its Pandemic status.
The government in the guest’s country of residence restricts all but essential travel.
The destinations the guest is travelling to are under the official government-sanctioned lockdown that prohibits guests from travelling.
If some but not all of the destinations are impacted, the guest will be offered to re-route into other destinations, refunded, or held as a credit according to the revised policy.
The destinations have no formal lockdown but have closed their border either to international travellers or to travellers from the guest’s country of residence.
International flights are cancelled with no alternative routing available for guests to use to reach the destinations in the itinerary.
Any reason for cancellation not listed above, African Sunsets Travel Standard Terms & Conditions apply.
African Sunsets Travel Covid-19 Action Plan
Continual monitoring and communication of all current and updated information provided by the World Health Organization on the global status of Covid-19.
Prevention and solution strategies provided to staff on an ongoing basis, safeguarding human life and wellbeing by:
– Keeping all staff updated on developments;
– Providing clear mandates for increased personal hygiene;
– Facilitating additional hygiene amenities for all travelers;
– Educating all staff & guides on emergency procedures in the event of an incident;
– Ensuring health & safety protocols are communicated to all third-party suppliers;
African Sunsets Travel continues to accept travelers on the condition they have agreed to comprehensive screening two weeks before travel.
Guides and drivers have been fully trained on best practice procedures for limiting and containing any risk of infection, includes:
– Implementing a high level of cleanliness on vehicles, facilities, and equipment
– Providing hand-sanitizers in all tour, game drive & transfer vehicles
– Encouraging travelers to wash hands more frequently throughout the journey
– Best practise action-plan should a traveler have flu-like symptoms
Protective and preventive equipment is supplied and personally accessible for both guests and staff should the need arise.
No cases of the COVID-Virus have been suspected or occurred during any private or group experiences, including at any of the lodges and safari camps we use. This is continuously monitored.
An incident reporting system is in place for staff to be proactive in attaining medical support.
A continuous risk assessment will occur, and any individuals who display symptoms and meet criteria for testing will be identified and speedily directed through the correct procedures and medical channels.
These statements are subject to change as we continue to monitor and learn about Covid-19 and how it affects the realms of travel.