African Sunsets Travel is committed to providing our agents and guests flexibility and security in these uncertain times. We have therefore revised our terms & conditions on COVID-19. As outlined, the below terms are applicable as of 18 May 2020, these conditions will remain in place until the WHO declares the pandemic over, or restrictions impacting inbound travel in the countries African Sunsets Travel operates in are lifted. By this time, African Sunsets Travels’ standard terms & conditions will be activated again.
Covid 19 eligibility criteria for booking changes, travel postphoning and cancellations
If you have a booking with us that isn’t covered in the policy above but has been impacted by COVID-19, you may still be eligible to change or cancel your booking if:
Refunds and Postphoned Travel Dates
African Sunsets Travel Covid-19 Action Plan
Continual monitoring and communication of all current and updated information provided by the World Health Organisation on the global status of Covid-19. Prevention and solution strategies provided to staff on an ongoing basis, safeguarding human life and wellbeing by:
African Sunsets Travel continues to accept travellers on the condition they have agreed to comprehensive screening before travel. Our guides and drivers have been fully trained on best practice procedures for limiting and containing any risk of infection, includes:
Protective and preventive equipment is supplied and personally accessible for both guests and staff should the need arise. No cases of the COVID-Virus have been suspected or occurred during any private or group experiences, including at any of the lodges and safari camps we use. This is continuously monitored. An incident reporting system is in place for staff to be proactive in attaining medical support. A continuous risk assessment will occur, and any individuals who display symptoms and meet criteria for testing will be identified and speedily directed through the correct procedures and medical channels. These statements are subject to change as we continue to monitor and learn about Covid-19 and how it affects the realms of travel.